Frequently Asked Questions

Of course no, our jewelry won't turn your skin green.  our rings are plated of 925 sterling silver or platinum.

Please DON'T worry. We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off naturally. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry. You can visit 30 Days Return  policy to learn more details.

In order to eliminate the extra costs associated with physical storefronts (rent, insurance, staff), we currently only have an online store.

If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

We currently accept payment via Paypal. If your payment isn't shown at checkout page, please contact us.

If you receive an order confirmation email and notice a mistake with the order, please contact us as soon as possible. If it’s after business hours, leave us a clear and detailed message with your full name, phone number, and order number (if available) via email.

If you have a coupon code, please make sure to type it in and click the “APPLY” button on the Shopping Bag/Checkout Page. You must apply for the promotion before checking out.

For standard/free shipping, generally, from the day you place your order, it typically takes 10-20 business days to arrive at most domestic locations.

Okay, DON'T worry about it. We promise an easy 30 days return policy. If you don't like the jewelry unused and in its original packaging. Please contact us first and return it as instructed. Upon acceptance of your return, the funds will be issued to your original payment account. Any promotional gifts must also be returned with your returned item.

Email us: service@retroturquoise.com

For your convenience, we ship worldwide and offer free standard shipping for most places. You can choose the shipping method during checkout.