Thank you for shopping with Retro Turquoise.
We hope you love your jewelry, but if something isn’t quite right, we’re here to make it right.

✨ 30-Day Return & Exchange Policy

  • We gladly accept returns and exchanges within 30 days of delivery.

  • If you need a different size or prefer to return your item, we’re happy to assist.

✨ Conditions for Returns and Exchanges

To qualify for a return or exchange:

  • Items must be unworn, undamaged, and returned in their original packaging.

  • Custom-made, personalized, or final sale items are non-returnable.

  • Return requests must be initiated within 30 days of receiving your order.

✨ Size Exchange

Need a different fit?
➔ We offer free size exchanges for rings within 30 days.

Simply contact us with your order number and the new size you need — we’ll take care of the rest.

✨ Return Process

  1. Contact us at service@retroturquoise.com with your order number and reason for return.

  2. We will provide you with return instructions.

  3. Ship the item back using a secure, trackable method.

  • For size exchanges: return shipping is free.

  • For returns: customers are responsible for return shipping unless the item was incorrect or defective.

✨ Refunds

Once we receive and inspect your return, we will notify you by email.

  • Approved refunds will be processed back to your original payment method.

  • Please allow 3–5 business days for the refund to appear, depending on your bank.

 

🌵 Our Promise

Retro Turquoise pieces are crafted to accompany you on your own journey — worn, loved, and treasured.
Thank you for letting us be a part of your story.