Thank you for shopping with Retro Turquoise.
We hope you love your jewelry, but if something isn’t quite right, we’re here to make it right.
✨ 30-Day Return & Exchange Policy
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We gladly accept returns and exchanges within 30 days of delivery.
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If you need a different size or prefer to return your item, we’re happy to assist.
✨ Conditions for Returns and Exchanges
To qualify for a return or exchange:
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Items must be unworn, undamaged, and returned in their original packaging.
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Custom-made, personalized, or final sale items are non-returnable.
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Return requests must be initiated within 30 days of receiving your order.
✨ Size Exchange
Need a different fit?
➔ We offer free size exchanges for rings within 30 days.
Simply contact us with your order number and the new size you need — we’ll take care of the rest.
✨ Return Process
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Contact us at service@retroturquoise.com with your order number and reason for return.
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We will provide you with return instructions.
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Ship the item back using a secure, trackable method.
✨ Refunds
Once we receive and inspect your return, we will notify you by email.
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Approved refunds will be processed back to your original payment method.
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Please allow 3–5 business days for the refund to appear, depending on your bank.
🌵 Our Promise
Retro Turquoise pieces are crafted to accompany you on your own journey — worn, loved, and treasured.
Thank you for letting us be a part of your story.