If you are not entirely satisfied with your purchase, it is easy to return and receive a refund. Please don`t hesitate to contact us at service@retroturquoise.com,we will try our best to meet your request.
Return Policy
-All Purchase (except bags ) can be returned within 30 days from the delivered date.
-Items must be unused, undamaged and in original packaging and ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
-The Buyer is responsible for return shipping cost.
Items that do not meet these criteria will not be considered for return.
Purchase Not Eligible for Return
-Final sale item(s) is not eligible for return.
-You must email us a picture showing the problem/defect after submitting the return request online.
Fast Refund:
We will issue a refund to your original payment account once we receive the logistics number you send of your returning package .
Kind reminder: Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
Exchange policy :
All exchange requests will be processed as refunds. Exchange is not available at this time. If you wish to exchange a product, you will need to return your purchase for refund and place a new order.
Order Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Please submit a help ticket from Contact Us if you decide to cancel the order.
Contact us
If you have further questions / issues, please don't hesitate to contact us at service@retroturquoise.com.