Retroturquoise's Frequently Asked Questions
1, How long does my ring take to arrive?
For standard/free shipping, generally, from the day you place your order, it typically takes 10-20 business days to arrive at most domestic locations.
2, Where is my order?
You can use our order tracking page to find where is your order, and when it will arrive. If you feel that you are waiting too long for your order, simply contact us.
3, How to add a discount coupon to your order?
Congratulations on finding the discount coupon!
Copy it to the clipboard.
Go to Your Cart.
Click on Complete Checkout.
You can fill in space where it says discount code’ on desktop, or Show order summary and discounts' on mobile..
Add the rest of the information and complete payment to check out with Discounts!Why does my jewelry look different from the picture?
4, Why does my jewelry look different from the picture?
Every Turquoise is unique. No two Turquoise with the identical chemistry exists. That’s why the gemstone you’ve received might look slightly different from the pictures you’ve seen. As these are natural gemstones, we cannot guarantee identical stone just as no one can. The differences in turquoise make it gorgeous and unique!
5, How long does platinum or gold plating last?
Not all of our jewelry is gold plated. If the jewelry you’ve selected is gold plated, you don’t have to worry about losing the luster for up to 1 year. Once you see the plating fade, take it to any jewelry shop for a gold plating.